The Play Providers Association
29 November 2012

Who Cares? Creating a Culture of Service In Your Business

"Who Cares? Creating A Culture Of Service In Your Business" is a must read for anyone who manages and believes in the importance of service. Scott's book takes a holistic approach to service and powerfully illustrates how to create a true culture of service. Through the Six Essentials of Service you learn to identify the key success factors to a world-class service program: Vision, Hiring, Training, Communication, Recognition & Revision.

Scott Brown is a renowned speaker and headlined the Play Providers Association annual conference at LIW 2012 to much acclaim. His presentation style and subject knowledge has certainly translated into this book which is packed full of tips and advice to improve your business. Learn what it takes to make your customer service program thrive and how team work and great customer service can transform your business- whatever its size.


This book is an easy, enjoyable read and can become the foundation of your customer service program and your management philosophies.

Here's what people are saying about "Who Cares? Creating a Culture of Service In Your Business."

  • "At Stew Leonard's we had to learn the secrets of customer service the hard way... by trial and error. Now, thanks to Scott Brown and this little gem of a book, you don't have to." -Stew Leonard Chairman & Founder of Stew Leonard's, the World's Largest Dairy Stores
  • "This book is awesome! Simple, down-to-Earth, back to the basics approach to customer service. It will be a must for my team." - Kathy Krieger, Director of On-premise Sales, Pepsi Americas
  • "In a simple and direct approach, Who Cares? clearly defines the results true caring can deliver in the workplace. The Six Essentials of Service are six simple, yet powerful reminders of how caring is at the very foundation of world class service." - Pamela Landwirth, President, Give Kids the World

Order your copy now

The PPA has a limited number of copies available for purchase at £10 each including postage. To order your copy simply email [email protected]. Payment can be made by credit or debit card

Play Providers Association, Rural Innovation Centre, Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LG
Tel +44 (0)24 7641 4999 :: [email protected]